Are you feeling overwhelmed by the multitude of cleaning professionals in Wilmington while searching for the perfect cleaner? When it comes to residential cleaning services, it’s vital to find someone who is both trustworthy and skilled. But fear not! In this engaging blog post, we’ve got you covered with a list of essential questions to ask before hiring a cleaner. By arming yourself with these questions, you can make an informed decision and ensure that your home is in the hands of a reliable and competent professional.
How long have they been in the cleaning business?
The first thing you should know about a cleaner before hiring them is their experience. Although a beginner won’t always do a bad job, an experienced cleaner who has managed to stay in the cleaning industry surely will provide a high-quality and reliable service.
What are their qualifications?
Basic cleaning chores might seem easy to perform, but home chores could involve many complex techniques that need to be done correctly. Wiping down surfaces is easy for many, but knowing which product to use on each type of material is what separates amateurs from the pros. What are the maid’s certifications? Are they part of a cleaning association? Did they train to learn the skills needed for cleaning? Qualifications and credentials let you know a cleaner is ready to fulfill every task your home needs.
What cleaning supplies and equipment do they use?
When hiring a professional for cleaning your home, you should agree beforehand who is providing the supplies and equipment. Many homeowners hire cleaning companies or independent contractors because investing in costly cleaning tools doesn’t suit their budget. A professional cleaner should be clear about what products they are using in your home. Are these products safe to use around your family and pets? Are they eco-friendly? Before hiring a professional cleaner, ensure they meet your expectations about cleaning products and tools.
How do they manage payments and rates?
The cleaner will charge you at a flat rate, or you’ll be paying per hour? Both types of rates have benefits and drawbacks. For example, a cleaning company can send more than one cleaner at the same flat rate if they consider it fit. On the other hand, an hourly rate service can be as detailed as you agree with the professional. Ask how the professional cleaner manages rates and payments—including if they accept cash or credit card.
Which tasks do they carry out, and which ones do they not?
There are slight differences between a housekeeper and a cleaner. For example, a housekeeper could do organization-related tasks like decluttering and putting clothes away, while most cleaners specialize in cleaning-related chores only like wiping, vacuuming, and disinfecting. Make sure your candidate does everything you are expecting them to do. Before hiring, you should ask for specific tasks to avoid misunderstandings.
At Eloise’s Cleaning Services, we disclose every task we carry out in a comprehensive checklist you can consult within minutes.
Are they insured?
Accidents could happen in every job. A reliable cleaner should cover accidents with liability insurance. Having comprehensive coverage insurance can make a difficult situation easier on you and the cleaner. If the cleaner works for a cleaning company, likely, they are well covered with bonding and insurance. However, if you are hiring an independent contractor, they should protect themselves with the proper insurance too. Even if the odds of an accident are minimum, it’s ok to ask for details. Ask: what happens if something gets broken? Or what if the cleaner gets injured?
How do they ensure client’s satisfaction?
Professional cleaners often guarantee their client’s satisfaction with free re-cleanings or other ways to compensate an unhappy client. A good maid should cover your cleaning chores from the beginning, but everyone can make a mistake or accidentally skip an area. Ask the cleaner how they make sure every client is happy with their services.
Can they give you references?
When you interview or review a professional cleaner, they can speak wonders about themselves. Before hiring a promising candidate, confirm every piece of information you can. Ask for professional references, ask for the number of a previous client, run a background check, or check them out on online review sites. Confirming the information should leave no doubts that a cleaner is trustworthy.
Eloise’s Cleaning Services uses a 12-step hiring process to build a reliable and skilled team, so you’ll be sure the cleaner that enters your home is reliable.
Do they agree to a trial period?
A professional maid could do their homework and promise everything you need to hear during an initial interview. However, after starting with the work, they can show their true colors. Agreeing on a trial period is especially important if you are committing to a full-time or part-time cleaner. After the trial period, you can be sure that the cleaner has the right attitude and is up to every task your home needs. Eloise’s Cleaning Services always run a 30-day trial period to ensure we are hiring only the best.
Assessing a professional maid may seem like a lot of work, but we believe it’s an inevitable part of hiring a cleaner. A maid has access to your entire home, and you should be able to trust them before taking them in. However, hiring a trustworthy cleaner doesn’t mean you have to do the process yourself! Eloise’s Cleaning Services uses a 12-step hiring process to ensure every professional we send to your home is reliable and well-trained. Learn more about our cleaners and our services by visiting our website!
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